Recently as I was reading the latest edition of the TMForum’s Case Study Handbook, I was impressed with the figures that a telecom operator from the Middle East stated to have recovered in potentiality lost revenues by implementing the Revenue Assurance Maturity Model (RAMM) methodology. According to their figures, this company recovered the impressive $146 million in 2011 alone.
CSPs all over the world have adopted TMForum’s RAMM for developing a phased roadmap during the implementation of successful revenue assurance controls and processes. However, I found it interesting that the same organizations were mentioning how difficult it is to estimate the value of fraud management for their business because of the lack of an available model for fraud management that follows the same approach as RAMM.
Fraud is nothing new in the telecom industry, and neither are internally developed Capability Maturity Models (CMM’s) for potential improvements during the fraud management maturity assessment.
Unfortunately, internally developed CMM’s often fall short when benchmarking against another CSP’s maturity. For example all the CSPs that participated in the TMForum’s Revenue Assurance Maturity Model Survey not only receive individualized reports showing their performance on each metric, but were also guaranteed access to broader results and statistics in the benchmarking database.
In an attempt to fill this gap, TMForum’s Fraud Group presented a challenge to CSPs and vendors to develop a first draft of a Fraud Management Maturity Model to be presented at Management World Americas in San José in October 2013.
The intent is for this model to be set as the industry standard and future maturity benchmark after its first public presentation at TMForum’s Digital Disruption 2013. This catalyst project is now open to CSPs, consulting companies, software vendors, and any other organization that sees value in this project. If you are working in the fraud management arena, this is the project that you don’t want to miss.
Do you want to join this project?
Please contact Carlos Marques
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